Refund policy

Return Policy

We have a 14-day return policy. This means you have 14 days from the receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@norskk.nl. Please note: returns must be sent to the following address: Lark 33, 8446 EP in Heerenveen (Netherlands).

Once your return is accepted, we will send you an email with shipping instructions. The return shipping costs are your responsibility, so you can choose the carrier you wish to use for the return. Items sent back to us without a return request will not be accepted.

If you have any questions about returns, feel free to contact us at info@norskk.nl.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then evaluate the issue and resolve it for you. Damage claims made after assembling or using a lamp cannot be registered for warranty.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have any questions or concerns about your specific item.

Exchanges

The quickest way to get the desired item is to return the item you have and purchase the new item separately once the return is accepted.

Legal 14-Day Cooling-Off Period in the EU

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing any justification. As stated above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you and let you know if the return has been approved. If approved, you will automatically be refunded via the original payment method within ten business days. Please note that it may take some time for the bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at info@norskk.nl.